Any questions? No problem!

We are happy to answer frequently asked questions on this page.

Your question is not included? Contact us via the contact form below.

Through our digital platform, we make it easy to manage electrical appliances and offer services that extend and intensify their useful life.

With our app and our movement, we create awareness for the sustainable effect of longer product use and encourage our fellow citizens to value their products more.

We currently offer the following services:

  • Storage of all your products and their receipts. Find out more here.
  • Repair of your electrical products.
  • Get device insurance for your beloved products in the app.

We are also working on the following services for you:

  • Easy recycling of electrical products.
  • Resale your products through our app, so you don’t have to re-enter all your products.
  • Donate your intact products without any hassle.

Absolutely! Thingsy is free for all it’s users.

Search for “Thingsy” in the Apple App Store or the Google Play Store and download the App. Should you be new to the world of smartphones and apps may we suggest asking your grandchildren for help.

Try closing and reopening the app. If that doesn’t work, delete the App from your phone and reinstall it. Is Thingsy still having troubles, ask our support team for help! For this use the contact form below.

You have the possibilities to register with either your Email or your Facebook-, Google- or Apple account.

You simply take a photo of your purchase receipt and Thingsy scans all necessary information and adds the product to your wallet. Should you already have lost the receipt by the time you want to register a new product, you have the options of searching our database for your product or add the product information manually.

To log in with your Facebook or Google account, a pop-up will open where you can enter your account details. Make sure that your browser allows pop-ups. To do this, either adjust the settings of your browser or, if you use a pop-up blocker, deactivate it for the use of Thingsy.

In your Thingsy wallet there’s space for all sorts of products. From the backscratcher you got for Christmas to the earphones that always break down after a few months of using them. Since we just got started with registering products, you’ll find mostly electronical devices in our database. But don’t worry if your product hasn’t already been registered yet. You can just take a photo of the receipt and Thingsy will scan all the necessary product information and add it to your wallet.

Short answer? Lots of benefits! Long answer: You no longer have to keep your purchase receipts and warranty certificates in a folder or on a pile in the back of your desk drawer. You have all information you need regarding your products neatly in one place, your Thingsy app. This makes life easier and you can access all our other product services with one click.

Yes, according to the Swiss law purchase receipts and warranty certificates don’t need to come in a physical form. So you can without worries get rid of all the paper slips and just keep the digital form of your receipt in your Thingsy app. Looking for more information on the subject? Here’s a link with more detailed information:

Read here

Whether it’s a coffee machine or a smartphone, a drill or a hoover, we take care of your products and have them repaired to the highest quality. We connect you with repair experts via our app.

With the video inspection, you get an independent and transparent evaluation. If you want to repair your product directly, you can request repair quotes directly.

More information about our repair service.

Sine we are still testing this service, we are at the moment only able to pick up your electronical devices. We hope, that you can soon trust us with all your junk.

More information here

The manufacture of products is energy and raw material intensive. Energy consumption in the non-use phase (production, logistics and disposal) is often higher than in the use phase. For example, 50-70% of the CO2 emitted in the life of a smartphone occurs in the non-use phase. By extending the useful life, the footprint of products can be improved.

By making it easy to repair, share, donate or lend, Thingsy makes an important contribution to extending the useful life of products.

You can find more information at our Movement.

We have big ideas and a lot of projects in the pipeline. We are keeping you updated on our social media channels!

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